London Eye Official Website – Tickets, Tours & Visitor Information

This page links to the official London Eye website for institutional information — group bookings, school visits, corporate events, press enquiries and operational status updates. For booking, the same tickets are available here with free 24-hour cancellation and multilingual customer support. See also our visitors guide.

Official website

Where to find it

The London Eye is operated by Merlin Entertainments, the global entertainment group that also runs Madame Tussauds, SEA LIFE London, the London Dungeon, Legoland Windsor and dozens of other UK attractions. Its official website is londoneye.com. The site is the source of truth for operational status, wind closures, group bookings of 15+ people, school visits, corporate hire and press enquiries.

What the official site offers

Real-time operational status — useful on stormy days to check whether the wheel is running. Group bookings for parties of 15 or more, with discounted rates. School and education visit programmes for UK schools. Corporate event hire including private capsules, full-wheel evening hire and partnership opportunities. Press, media and image licensing enquiries. Merlin Annual Pass holders log in to access their free entry. Sign-up to the Merlin email list for occasional offers and seasonal experiences.

How this site differs

This site exists to make booking faster, in more languages, with flexible cancellation up to 24 hours before your slot, and with multilingual customer support. Tickets here include the same wheel access as those bought direct from the operator. For group bookings of 15+, corporate hire or institutional questions, use the official site.

Customer support for the London Eye direct: +44 870 990 8883.

Official Website FAQ

Tickets, contact, and what is the official site

Is this the official London Eye site?

No. The official site is londoneye.com, operated by Merlin Entertainments. We are an authorised reseller offering tickets in multiple languages with flexible cancellation and faster checkout.

Are the tickets the same?

Yes — both include the same 30-minute rotation in a sealed glass capsule and the free 4D Cinema Experience. The booking experience, refund terms and language support differ.

How do I contact the London Eye directly?

Through the contact form on londoneye.com or by phone at +44 870 990 8883. The Merlin customer service team is available daily during operating hours.

How do I book a school visit?

Through londoneye.com under the Education section — UK schools get discounted group rates, dedicated time slots and pre-visit educational resources covering science, geography, design and the history of London. Bookings need to be made at least 4 weeks in advance.

Can I book a private capsule through this site?

Yes — Private Capsule bookings (up to 16 guests, from £600 per pod) are available here with the same exclusive use and Fast-Track boarding. For corporate full-wheel hire (32 capsules) the booking goes through Merlin's dedicated events team on the official site.

Does the Merlin Annual Pass work here?

Yes — Merlin Annual Pass holders enter free, but bookings must be made directly on londoneye.com or by phone using your pass number. Pass holders cannot book through this site.

Where can I license images of the London Eye?

Image licensing is handled by Merlin Entertainments' communications and brand team — contact them through the press section on londoneye.com.